In a recent internal memo shared with Apple Authorized Service Providers, Apple has acknowledged and is actively investigating a touch-related issue affecting some Apple Watch Series 9 and Apple Watch Ultra 2 displays.
“Some customers may report their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on their display,” reads Apple’s memo, obtained by MacRumors. Apple mentions that users may describe the problem as “ghost” touches.
The issue may lead to affected Apple Watch screens “jumping erratically” or exhibiting unexpected behavior without any user interaction. Apple notes that this problem could also unintentionally initiate a phone call and prevent users from entering their device’s passcode.
Apple advises customers to keep their Apple Watch software up to date, indicating that a resolution may be addressed in a future watchOS update. The company, however, has not provided information on the extent of the issue or a specific timeframe for a potential fix. It remains unclear if defective hardware contributes to the problem.
Technicians have been instructed not to repair affected Apple Watch models during the ongoing investigation. Instead, customers experiencing the issue are recommended to force restart their Apple Watch by holding down the Digital Crown and the side button simultaneously for at least 10 seconds, until the Apple logo appears.
The affected models, Apple Watch Series 9 and Apple Watch Ultra 2, were released in September 2023.
Frequently Asked Questions (FAQ)
Q: How can I address the Apple Watch ghost touches issue?
A: Apple recommends force restarting your Apple Watch by holding down the Digital Crown and the side button simultaneously for at least 10 seconds until the Apple logo appears.
Q: Is there a timeframe for fixing the ghost touches problem?
A: Apple has not provided a specific timeframe for a potential fix but suggests keeping your Apple Watch software up to date for possible resolution in a future watchOS update.
Q: Are technicians repairing affected Apple Watch models?
A: No, technicians have been instructed not to repair affected models while Apple actively investigates the issue.
